True integration of your IT and communications

Acumen is at the cutting edge of telephony, developing networks from small-office PBXs, to complex database-driven CTI and VoIP technologies.

In fact, some of Acumen’s clients who believed such technology would be prohibitively expensive have had their communications system revolutionised by Acumen’s work in this area - improving customer satisfaction, reducing staffing requirements, and increasing the productivity of their workforce.

Examples include:

• Reduce outgoing call costs by up to 90% using LCR intelligence
  in your phone network.
  
  
• Use an IVR to allow your customers to change account settings
  automatically over the phone, freeing up agents
  
  
• Find your customers before your agents anser the phone - using
  CLI can massively increase the efficiency and productivity of a
  call, as your staff have the customer’s account displayed right away
  
  
• Staff can call customers from a single click on their account details,
  saving time previously used to look up and dial
  
  
• Complex call redirection, allowing different staff members to receive
  calls at different times of the day/week/year, or from different numbers
  
  

Policy Documents: Terms and Conditons (T&C)